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This Article will help users understand how sales email settings and sender settings relate.

Step-by-step guide

  1. First we want to set up the store email addresses so that order confirmations come from the right email.

    Navigate to Stores > Settings > Configuration

            

  2. In the side bar on the left, scroll down to the General section open it and click on “Store Email Addresses”.

            

  3. Enter a Sender Name and Sender Email for each contact.

            

  4. Go back to the main configuration page.
  5. After clicking SALES, you will see a number of options drop-down as can be seen below. Click on the one that says Sales Emails:
  6. After clicking Sales Emails, you should see the following options on the right hand side:

    1. Order Confirmation Email

      1. Click Order. You should now see the following options:

        1. The option I have surrounded in black is where you can use one of the senders you should have already configured to send confirmation emails.
        2. The option I have surrounded in red is where the order confirmation is set for logged in customers.

        3. The option I have surrounded in blue is where the order confirmation is set for guest customers.

        4. The option I have surrounded in green is where you can enter which email addresses to send order confirmation email copies to.
      2. Make note of the name in the dropdown.

        As a reminder, the following are just examples. Please refer to your webstore's admin panel for what your actual email template is set as.

        1. For example, for logged in customers, you would use New Order. The (Default) is just indicating this is the default setting and is NOT a part of the template name.
        2. For guests, you would use New Order for Guest. As stated above, the (Default) is just indicating this is the default setting and is NOT a part of the template name.